Privacy
Policy

1. Introduction

24phdream Casino is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.

This Privacy Policy ("Policy") has been prepared in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations ("IRR"), as enforced by the National Privacy Commission of the Philippines ("NPC"). It also reflects our obligations under PAGCOR's regulatory framework for online gaming operators.

This Policy applies to all personal data collected through the 24phdream website at https://24phdream.club, including all games, account services, customer support interactions, and promotional activities. Please read this Policy carefully. If you have questions about any part of it, you can reach our Data Protection Officer using the contact details in Section 15.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, 24phdream Casino is the personal information controller responsible for the personal data collected through the Platform. As the controller, 24phdream determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with applicable data protection laws.

24phdream has appointed a Data Protection Officer ("DPO") who is responsible for overseeing compliance with this Policy and applicable data protection legislation. Contact details for the DPO are provided in Section 15 of this Policy.

3. Data We Collect

24phdream collects the following categories of personal data from players and visitors to the Platform:

We do not collect sensitive personal information (as defined under the DPA) unless it is strictly necessary for compliance purposes, such as verifying your identity or complying with anti-money laundering regulations. Where sensitive data is collected, we apply additional safeguards as required by law.

4. How We Collect Your Data

24phdream collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and use the Platform, including through cookies, log files, and similar tracking technologies (see Section 8).
• Third-party sources: Identity verification data from KYC service providers; fraud and risk data from payment processors; publicly available information used for compliance screening.

5. How We Use Your Data

24phdream uses your personal data for the following purposes:

• To create and manage your 24phdream account and verify your identity.
• To process deposits, withdrawals, and other financial transactions on the Platform.
• To comply with our legal and regulatory obligations, including anti-money laundering (AML) requirements, PAGCOR reporting obligations, and the Philippine Data Privacy Act.
• To detect, investigate, and prevent fraud, cheating, money laundering, and other prohibited activities.
• To enforce our Terms & Conditions and other platform policies.
• To provide customer support and resolve disputes.
• To send you account-related notifications, security alerts, and service updates.
• To monitor gameplay for responsible gaming purposes, including identifying players who may be at risk of problem gambling.
• To improve the Platform's features, performance, and user experience through analysis of aggregated usage data.
• To send you promotional communications about 24phdream offers and bonuses, where you have consented to receive such communications.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or where you have given explicit consent.

6. Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 24phdream processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML obligations, PAGCOR requirements, and tax reporting.
• Legitimate interests: Processing necessary for our legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

24phdream does not sell, rent, or trade your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya/Maya, and banking partners, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist with verifying your identity and age as required by law.
• Fraud prevention and security services: Providers that help us detect and prevent fraudulent activity on the Platform.
• IT and infrastructure providers: Cloud hosting, data storage, and technical support providers who process data on our behalf under strict contractual obligations.
• Regulatory and law enforcement authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other government bodies where disclosure is required by law or court order.
• Professional advisers: Lawyers, auditors, and accountants where necessary for legal compliance or dispute resolution.

All third-party service providers who process personal data on behalf of 24phdream are required to implement appropriate technical and organizational security measures and to process data only in accordance with our instructions and applicable law.

8. Cookies & Tracking Technologies

24phdream uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled as they are required for account login, session management, and security. No consent is required for these cookies.
• Functional cookies: Remember your preferences such as language settings and display options to provide a more personalized experience.
• Analytics cookies: Help us understand how players use the Platform by collecting aggregated, anonymized usage data. This information is used to improve Platform performance and user experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being informed of our cookie use, you consent to the use of cookies as described in this Policy.

9. Data Retention

24phdream retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Account data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with PAGCOR requirements and Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC documents: Retained for a minimum of five (5) years after the end of the business relationship.
• Support communications: Retained for two (2) years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained until you withdraw consent, plus an additional period as required for compliance purposes.

When personal data is no longer required, 24phdream will securely delete or anonymize it in accordance with our data retention and disposal procedures.

10. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 24phdream:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our overriding legal obligations.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days, as required by the DPA.

11. Data Security

24phdream implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• AES-256 encryption for data stored at rest on our servers.
• TLS/SSL encryption for all data transmitted between your device and our Platform.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing of our systems.
• Strict access controls limiting data access to authorized personnel only.
• Staff training on data protection and information security best practices.
• Incident response procedures for detecting, reporting, and managing data breaches.

While we take all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. You also play an important role in keeping your account secure — please use a strong, unique password for your 24phdream account and never share your login credentials with anyone.

12. Children's Privacy

The 24phdream platform is not directed at, and is not intended for use by, persons under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor has registered on the Platform or provided us with personal data, please contact us immediately at the details provided in Section 15 so we can take appropriate action.

13. Third-Party Links

The 24phdream platform may contain links to third-party websites or services for informational purposes. This Privacy Policy applies only to the 24phdream platform and does not cover the privacy practices of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit, as 24phdream has no control over and accepts no responsibility for their content or privacy practices.

14. Updates to This Policy

24phdream reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or regulatory obligations. When we make material changes to this Policy, we will notify registered players via email or a prominent notice on the Platform, and update the "Last updated" date at the top of this page.

Your continued use of the Platform after any changes to this Policy have been posted constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

15. Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 24phdream, please contact our Data Protection Officer:

We aim to respond to all data privacy requests within thirty (30) days. For urgent security matters, please use the live chat function for the fastest response. You also have the right to lodge a complaint directly with the National Privacy Commission if you are not satisfied with our response.